Lacspace Legal
Refund Policy
Last updated June 1, 2026
This is a standard template published for transparency and is being finalised with legal counsel — it isn’t a substitute for tailored legal advice. For binding terms, please contact our team.
This Refund Policy explains when and how refunds are issued for purchases made through Lacspace and Lacspace One. It is provided as a standard template.
1Eligibility
Refund eligibility depends on the product or service purchased. Subscription fees may be refundable within a limited window after purchase if the service has not been substantially used.
2Non-refundable items
Custom development work, completed services, and certain digital goods or licenses may be non-refundable once delivered or activated, unless required otherwise by law.
3How to request a refund
To request a refund, contact us through the Support page with your order details and the reason for your request. We review each request on a case-by-case basis.
4Processing time
Approved refunds are processed to the original payment method. Depending on your provider, it may take several business days for the funds to appear.
5Partial refunds
Where only part of a service has been delivered or used, we may issue a pro-rated partial refund at our discretion and in line with applicable law.
6Changes
We may revise this Refund Policy from time to time. The version in effect at the time of your purchase applies to that transaction.