Question 1

How do I create a Lacspace One account?

Accepted Answer

Sign up from the login screen using your email. Your account unlocks the entire ecosystem — AI labs, the SaaS portal, developer tools, requests and more — with a single profile.

Question 2

Can I use one login across all Lacspace products?

Accepted Answer

Yes. Lacspace One is a unified super app, so a single account gives you access to every connected product and dashboard without separate sign-ups.

Question 3

How do I update my profile or change my password?

Accepted Answer

Open Account from the sidebar to update your name, email and password. Security and notification preferences live in the same area.

Question 4

What payment methods and currencies do you support?

Accepted Answer

We accept major cards and regional payment methods. Invoices and pricing are shown in your account currency where available, with itemized billing for every product and service.

Question 5

Where can I find my invoices and receipts?

Accepted Answer

All invoices appear in the SaaS portal under billing. You can download receipts as PDFs and review pending or paid status at any time.

Question 6

What is your refund policy?

Accepted Answer

Eligible purchases can be refunded within the window described in our Refund Policy. See /legal/refund for the full terms and how to request one.

Question 7

What can I do in the SaaS portal?

Accepted Answer

The SaaS portal is your operational hub — track projects, monitor issues, manage invoices and view dashboards across everything you run on Lacspace.

Question 8

How do requests work?

Accepted Answer

Browse the Requests catalog, pick a service such as hire a developer, request a quote or build a project, and submit the form. Our team responds, on average, within 24 hours.

Question 9

What are AI Labs and is my data private?

Accepted Answer

AI Labs gives you chat, image and code tools powered by AI. Your prompts are handled according to our Privacy Policy and are not used to train third-party models.

Question 10

How do I get help if something goes wrong?

Accepted Answer

Head to the Support page to open a ticket, or reach our team directly. We aim to acknowledge every request quickly and keep you updated until it's resolved.

Help & FAQs

Help & FAQs